Homeowner says Austin umbrella retailer didn't stand by its warranty

Homeowner says Austin umbrella retailer didn't stand by its warranty

Member complaint

I bought an expensive poolside patio umbrella from Chair King of Austin’s Lake location. It came with a 12-month warranty. After six or seven months, we noticed significant fraying on the central support cord and contacted Chair King.

They told us to bring it in and that they would send it back to the factory for repair. We had to transport it ourselves, or pay $95 each way, something that I thought should be covered since the product was defective.

More than two months, several phone calls, emails and missed delivery dates, we still don't have it back. I want a replacement umbrella of the same brand, size, and color, or a full refund.

Ben Roberts, Round Rock, Texas


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