Homeowner says Atlanta appliance repair company can't fix washer; wants refund

Homeowner says Atlanta appliance repair company can't fix washer; wants refund

Member complaint

My washing machine broke down, and General Electric insisted on one of their companies, A&E Factory Service in Atlanta, for warranty service to fix it, and it has been a total disaster.

The company has been out five times — each time it’s a different person — to repair the washing machine, and it’s still not fixed.

They only provide 120 characters in their [computer] system to write notes, so the new guy shows up and has to try and diagnose everything all over again. Often, they disagree with the previous diagnoses. There have been over $1,200 worth of parts and repairs billed to General Electric to fix this $400 washing machine.

I tried to contact the supervisor and was told they can’t be contacted directly. Customer service sends them an e-mail from San Antonio asking them to contact me. There’s been no luck so far.

Overall, it’s the kind of thing where you just throw up your hands and start thinking about giving up.

I want a refund of $400 because the washing machine is still not fixed.

Mike Kamal, Marietta, Georgia

Status

Penalty Box

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