Homeowner says Astoria appliance repair contractor did more harm than good
I hired General Appliance Service of Astoria, New York, to replace a broken stove knob.
When the serviceman took the stove cover apart, he broke another knob and the locking handle lever.
When I complained about what happened, he told me to get a new stove. I told him I wanted him to fix what he broke. He left and said he would call when he got a chance.
When we talked again, he said he is busy and doesn’t want to waste his time because the job is not worth the money. He originally said the job would cost $60, but charged $75 because he said he had to open the stove. I paid him because he said he would return to fix the stove, but later stopped payment on the check. I want him to fix the things he broke on my stove.
Ester Sanelli, Woodside, New York
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.