Homeowner says Arnold restoration company’s delays caused insurance company to drop him

Homeowner says Arnold restoration company’s delays caused insurance company to drop him

Member Complaint

I hired Totally Covered Restorations of Arnold, Mo. to replace my composite deck and railings, shingles and the soffit that was left hanging down after tornado damage.

I signed a contract last June and paid one-third of the job cost, but they never completed any work.

The project manager kept giving me excuses as to why they couldn’t begin the work. I was told that the materials would be on the next truck, then that the materials were back ordered. I couldn’t get in touch with the project manager after that.

After several attempts, I was finally able to contact the owner in August. He told me that my adjuster had made a mistake and that I was being under-claimed. I let my insurance company know what was going on and that I thought they were trying to get additional money. I then spoke with the owner in regard to a refund. He said he would cut me a check.

I sent a certified letter to the owner in September about the situation and the refund. I still have not received a refund.

Since this was due to tornado and storm damage, my insurance company gave me a deadline to have this work done. Due to the length of time that it has taken the company to do the work, my insurance company has dropped me.

I have since gotten another contractor to do the work without any problem, which my new insurance company covered.

I would like a full refund of $4,000.

William Tannenbaum, St. Charles, Mo.


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