Homeowner says Altamonte Springs patio contractor didn’t fix shoddy work

Homeowner says Altamonte Springs patio contractor didn’t fix shoddy work

Member complaint

I hired Florida Energy Home Products of Altamonte Springs, Florida, to add on a porch. I asked if I could have a roof over one part, and if the screened above area could be completed so rain couldn’t come in. The rep said I could have Florida glass installed and it would keep the rain out. Apparently, Florida glass isn’t glass, but a screen that has a barrier to prevent rain and debris from entering.

I also stated I needed to have the concrete reach the door. The rep stated, “no problem.” I gave them the first payment and the concrete floor was poured. It had issues with cracking even before the porch/screen workers came out. The concrete wasn’t level to the door as requested. No one from the company came out to check before the porch/screen crew arrived.

When the porch/screen crew came out, they said the concrete wasn’t well done and they’d pass the information on to the rep. They started on the first part (aluminum) and then called it a day, and didn’t let me know when they’d be back. The next day, they completed the aluminum part and put up part of the roof. Again, they left without letting me know when they would be back.

Several weeks went by, and I was told no one has had time to come back out. Finally, after many calls, the crew completed the screening and Florida screening. There is considerable leaking in spots, the drain wasn’t put back on securely, and the Florida screen had massive puddles weighing down the screened roof.

After nearly a month, the screen guy removed the Florida screen and replaced it with regular screen, and also secured one gutter, but never fixed the leak or door. The concrete subcontractor wasn’t paid, and I now have a lien on the house.

The company has been paid for all but $400 and not only did a terrible, shabby job, but their communication has been nil. I want a $5,000 refund.

Sande Kuzio, Ocoee, Florida

Status

Penalty Box

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