Homeowner says Alpharetta landscaper continued to charge for service it no longer provided

Homeowner says Alpharetta landscaper continued to charge for service it no longer provided

Member complaint

We hired Picture Perfect Lawn Care of Alpharetta, Ga., to cut the grass, trim the shrubs and fertilize the lawn. We’ve used them for a little over a year and at first everything was fine.

However, they’ve recently dropped a service they were providing, but continued to charge for it two months in a row. When we confronted them with the facts, they weren’t honest and forthcoming about giving our money back.

They also called and said they were turning the grass cutting over to another company. We offered to continue paying them and they could pay the subcontractor. However, no one mowed the lawn or edged it and they charged us for it. We’ve stopped using their service because of this and would like a $150 refund.

Ed and Donna Callison, Cumming, Ga.

Status

Penalty Box

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