Homeowner says Alpharetta landscaper continued to charge for service it no longer provided

Homeowner says Alpharetta landscaper continued to charge for service it no longer provided

Member complaint

We hired Picture Perfect Lawn Care of Alpharetta, Ga., to cut the grass, trim the shrubs and fertilize the lawn. We’ve used them for a little over a year and at first everything was fine.

However, they’ve recently dropped a service they were providing, but continued to charge for it two months in a row. When we confronted them with the facts, they weren’t honest and forthcoming about giving our money back.

They also called and said they were turning the grass cutting over to another company. We offered to continue paying them and they could pay the subcontractor. However, no one mowed the lawn or edged it and they charged us for it. We’ve stopped using their service because of this and would like a $150 refund.

Ed and Donna Callison, Cumming, Ga.


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!