Homeowner says Albuquerque plumber failed to fix leak

Homeowner says Albuquerque plumber failed to fix leak

Member complaint

I hired Jim’s Plumbing & Sewer Service of Albuquerque, N.M., for plumbing work. They were late, and did not call me to let me know. The plumber they sent out failed to notice that there was a major leak on my main water line, and tried instead to fix my sprinkler. He never even turned on the valves to see if they were on or off.

In the meantime, I’m running up a huge water bill because he failed to tell me that the water meter was running due to a leak. He came out three times, each time digging up the same spot. He also left me without my water turned on overnight.

I missed two days of work because of this. I asked for a $250 refund and was told I would get one, but nothing ever materialized.

Janet Pawley, Albuquerque, N.M.

Status

Penalty Box

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