Homeowner says Albuquerque air duct cleaning company failed to refund down payment

Homeowner says Albuquerque air duct cleaning company failed to refund down payment

Member Complaint

I hired New Mexico Air and Solar Consultants of Albuquerque, New Mexico, to clean my home’s air ducts. My house is historic, and for 28 years the heater has been well maintained and worked perfectly, though obviously not as efficient as a new unit. They told me that it was ready to explode; I probably have carbon monoxide poisoning and the ductwork all needed replacing the very next day.

They turned off the gas to the furnace, demanded a $500 down payment to get the new furnace, and wrote out a contract on a different company’s work order for me to sign. Under duress and in fear, I foolishly signed the contract and handed over the $500.

I then contacted another company to get a second opinion. They said it would be good to get a new heater for efficiency reasons, but there’s nothing wrong with mine given its age, no carbon monoxide poisoning and all ductwork can be repaired.

I’ve contacted the company to demand a return of the $500 down payment. At first they said, “the check is in the mail,” but now they don’t answer the phone. I want a $500 refund in a cashier’s check.

Melinda Kenefic, Albuquerque, New Mexico

Status

Penalty Box

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