Homeowner, Loveland roofer can’t settle roofing job dispute

Homeowner, Loveland roofer can’t settle roofing job dispute

Member complaint

I hired Guaranteed Roofing Specialists in Loveland, Ohio, after my home incurred significant hailstorm damage. Since I had owner Leland Cottongim do my roof previously, he was the only person I called.

He inspected my home and said I had roof, siding, gutter and downspout damage. He requested a $500 deposit. I called the insurance company and set up a time for them and Cottongim to come out.

Cottongim stayed for 10 minutes and said he had to go to another appointment. I gave him the $500 deposit and another $6,084.84 to do the roof, which didn’t include the siding and gutter part of the job. In my last meeting with him, he was supposed to give me pricing. He still hasn’t given me a bid and insists on holding my money. I fired him and am going to go with a new contractor.

He is holding way more than 25 percent of the allotted roof money, which is all he had a contract on, and more than 25 percent of the insurance money I was given, so he is not even keeping to his own contract.

I offered him the $500 homeowners insurance deductible for his time and effort, but I never heard back. Now, I want a full refund of $6,584.84, and not a penny less.

Stephen Wilson, Mason, Ohio

Provider response

Our company spent many hours negotiating this claim on the member’s behalf, as well as catering to his many requested changes in color and material types.

So, after much work, we negotiated a great settlement from the insurance company. Then, the customer decided to shop around and look for a better price. Our contract clearly states that in these instances, our company is to be paid 25 percent of the total received from the insurance company.

Leland Cottongim, general manager

Status

Stalemate

Editor’s note: This company is also in the Penalty Box for a separate case.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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