Homeowner laments rocky experience with Kansas City concrete company

Homeowner laments rocky experience with Kansas City concrete company

Member complaint

After we agreed on a price, Concrete Design of KC, based in Kansas City, Missouri, poured concrete for a new driveway, and footings and a floor for a new garage at my residence. The company tore out a portion of sidewalk in front of our house and agreed to repair a corner of the foundation on our house where a small chunk of concrete was missing. [Owner Ron] Pfannenstiel's crew laid the forms and poured the concrete. In the process, they broke another section of sidewalk. They replaced it, but charged us for it, even though it was their fault.

As soon as they completed the work, we pointed out that the sidewalk they replaced on the west side of our driveway was a much, much darker color than the rest of the concrete he poured for the driveway and sidewalk on the other side of the driveway. Mr. Pfannenstiel told us it would change to the same color as the rest of the concrete in time. Many months have passed since then and it is obvious that the concrete is not going to miraculously change colors or lighten up to the correct color.

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A couple of weeks after they completed the work, we contacted Mr. Pfannenstiel about removing several globs of concrete that had oozed out from the forms (this requires a concrete saw), and also asked him again about fixing the concrete on the corner of our foundation and about the dark color of the sidewalk. One of his workers came back to cut off concrete globs, but nobody has ever addressed the foundation repair or the dark color of the concrete. After several attempts to contact him again, we finally gave up and decided to seek other remedies to our problem. We want him to do whatever it takes to make the sidewalk concrete match.

Cheryl Seymour, Kansas City, Missouri

Status

Penalty Box

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