Homeowner, Kansas mover can’t agree on moving damages

Homeowner, Kansas mover can’t agree on moving damages

Member complaint

I hired Moving Proz of Overland Park, Kansas, to move my belongings. I paid them $291 for three hours of work. I told them I wanted to pack my items; my idea of packing is putting things in boxes. It states in the contract that unless appropriately packed by Moving Proz (‘pack’ is not defined), they aren’t responsible for any damages.

They did take precautions for some of my larger items; they shrink-wrapped file cabinets, and wrapped my antique dresser in a blanket. However, they broke a marble shelf, which they didn’t take any precautions to protect, and a piece of glass that they wrapped in a blanket, which I consider to be ‘packed.’ Also in the process of moving, an end table was broken, and they damaged door frames and walls.

I’ve been in contact with them, seeking reimbursement for the broken items. The owner said they wouldn’t reimburse me for the glass top because they didn’t pack it; it should’ve been packed in a picture box that has protected corners. The guys on the truck said they didn’t have any packing materials.

I would like $371 for the table, $143 for the marble shelf, $50 for the glass top and I want them to fix the damage done to the door frame, stair rail and wall.

Judy Farnsworth, Blue Springs, Missouri

Provider Response

I’d like to apologize for any inconvenience this situation might have caused. I understand that it’s upsetting when your belongings are damaged, and I don’t want you to think we don’t care and take it seriously.

With that being said, we have given over $300 in discounts, which I’m going to consider in the resolution. We received an e-mail from the member stating, “They were on this job for 18 hours.” The first three hours were paid for in advance at $291, which leaves 15 hours still unpaid.

We only charged the member a total of $1,260, which means she received $381 in discounts, which would cover the table’s full replacement value. As for the glass and marble shelving, it was very clear that these needed to be properly packed, and the member signed the packing waiver. I’m not willing to go outside the contractual agreement to cover damages incurred due to not properly packing items.

Derek Shaw, owner



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