Homeowner irked by Boston electrician's work

Homeowner irked by Boston electrician's work

COMPLAINT: Gray Sutherland-Rice, Dorchester, Mass.

“I hired Peter Needham Electrical Company Inc. to rewire my new house. They told me they could get it done in a couple of weeks, but they only came out three days, even though they knew I had other workers scheduled.

"They didn’t install an outside ground rod, lost my attic door, left a mess of phone wires hanging — the list goes on. Their communication and accountability is terrible.”

DESIRED RESOLUTION: “I want Peter Needham Electrical Company Inc. to come back and fix the problems and I want a refund for the work that wasn’t done. And no cigarette butts in the yard, please — I had dozens!”

RESPONSE: Frank Richardson, Peter Needham Electrical Company Inc.

“All the work was completed, and the member owes us money. He is a first-time homeowner and acted as the general contractor and scheduled his subcontractors incorrectly. I believe this customer will never be happy."

STATUS: Stalemate


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