Homeowner in Indianapolis wants house cleaner to return key
Editor's note: Due to the high number of Angie's List members who have sought assistance from the Complaint Resolution Process, we'll be publishing a higher number of companies in the Penalty Box over the next few months.
See the entire list of Indianapolis companies in the Penalty Box below.
COMPLAINT: Susan Hampton, Indianapolis
"I had been using Angel Dusters Cleaning Service for biweekly housecleaning for several months. The original owner sold the business. My first cleaning with the new owner was at the end of May and I was happy with the results. She did not show for my next scheduled cleaning in June and did not call.
"I thought perhaps she had confused the weeks, so I waited until the following week. She did not show or call. The following week after that should have been a cleaning day. I left her a note asking her not to clean my home until we had a chance to talk. She did not show up or call.
"I called her at the beginning of July and asked her to return the key to my home, offering to meet her at a convenient location. She told me the keys were not marked, but she agreed to come to my house a couple of days later to return the key. She did not show up or call.
"I called a few days later and left a message asking that she return my call. I haven't heard from her and she still has the key."
DESIRED RESOLUTION: "I want my key returned."
All Pro Carpet Cleaning Co.
All Decked Out of Indiana LLC
Gioe Built Construction
Floors 2 Your Door
DJ'S Tree Service &
A O Smith
Inside Out Painting
Ovation [82nd St.]
Harper's Trees &
Preferred Home Improvement
F. Rodriguez Painting
Whitestone Remodeling Inc.
hhgregg [96th St.]
Basement Finishing Inc.
Lee & Cooper Roofing