Homeowner heated over fireplace mantel mishap

Homeowner heated over fireplace mantel mishap

COMPLAINT: Vincent Espinosa, Indianapolis

"Franklin-based Fireplace Builders of Indiana installed my fireplace with a mantel I didn't order. Jim [Watson, owner] said I needed to pay another $500 before he would fix it. I told him no, and he threatened to rip it out and leave me with a hole in my wall. I finally got the right fireplace, but the remote still doesn't work."

DESIRED RESOLUTION: "I want a new remote or they should fix the one I have."

STATUS: Penalty Box

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