Homeowner dissatisfied with Cleveland housecleaner

Homeowner dissatisfied with Cleveland housecleaner

Member Complaint

I hired Casa Fina Cleaning of Cleveland for basic housecleaning services on a bimonthly schedule.

Owner Lilly Sosic assured me that I would have the same cleaners every time, but didn’t follow through with this.

When I talked to her about this, she said she was unhappy with several employees and had to let them go. She sounded desperate to keep her business going, and apparently settled for sending clients inferior workers instead of no one at all.

She sent two sisters who were bickering between themselves two times. A couple of times, one of her cleaners brought her dog with her and kept it in its carrier in my house while she cleaned.

Finally, she said she and her sister would take over the cleaning. I was very excited, but they never showed up on my next scheduled cleaning.

I think her intentions were good, but her business was very unprofessional. I would like to be reimbursed $606.

Ann Dery, Beachwood, Ohio

Provider Response

Casa Fina Cleaning backs every cleaning with a 100-percent satisfaction guarantee. We value our clients and strive to provide the highest quality service.

We pride ourselves in quality care for our clients, great rates and reliable service done with a high level of integrity.

Lilly Sosic, owner

Status

Stalemate

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