Homeowner criticizes Columbus contractor's remodeling work

Homeowner criticizes Columbus contractor's remodeling work

COMPLAINT: Joel Sivillo, Columbus, Ohio

"I hired Peterson Home Improvement LLC for a remodeling job and to complete a punch list.

"They still owe me a bifold glass panel door to the basement and trim work around it, as well as a replacement shower door, because the installed one is chipped. This should have been replaced ages ago.

"I need a fix for the soft spot in the shower base, a fix for the crack in the new drywall ceiling and a fix to make the shower doors operate freely.

"This project has been marred by bad management, sloppy work, poor communication and lack of consideration.

"Peterson did some good things, but many were poor. Its customer service has gone downhill in the 10 months I've known Scott [Peterson, owner].

"Some of the many issues I've encountered include Peterson using a saw to cut out the concrete floor for my bathroom, spewing cement dust throughout the house. The pouring of the bathroom floor was bad. There was a leak in the new floor.

"Peterson's work circumvented my newly installed basement waterproofing system, which had a lifetime guarantee against water flowing across the floor. Scott was understanding of my concerns and subcontracted the waterproofing company to fix the problem.

"Unfortunately, it took a lot of persistence on my part to make this happen. The company also damaged the electrical circuit for my fridge, requiring visits from an electrician to get it straightened out. I have not heard from Scott in a while and need him to finish.

"In light of all the problems, Peterson was initially flexible, working to fix issues that were encountered early in the project.

"I should not have to pay again for a door that wasn't delivered; nor should I have to pay for a new shower door. A supplier should be able to rectify that issue with a non-defective product; it just takes conscientious follow-up on the part of the contractor.

DESIRED RESOLUTION: "I want Peterson to provide the bifold door, install it, paint it and put finished trim around it; replace my chipped shower door; fix both shower doors so they operate freely; fix my shower base so that it is fully supported; fix the cracking drywall ceiling; honor my warranty; and remove any mechanics' lien against my property."

STATUS: Penalty Box


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