Homeowner claims missing deck coat causes flooding

Homeowner claims missing deck coat causes flooding

COMPLAINT: Gene Colgan, Houston

"I hired Custom Pool And Spa Concepts of Richmond [Texas] to install a swimming pool and spa. They took their final payment and promised to return to install the electric light floating in the center of my pool, but I ended up installing the light myself.

"They also promised they'd bring back a crew to properly apply the deck cooling coat and that still hasn't happened. In addition, the tile grouting is disintegrating and my garage has flooded in every major rain since the installation. I shouldn't have paid them until I was completely satisfied."

DESIRED RESOLUTION: "I would like them to power-wash the surface and apply the deck cooling material."

STATUS: Penalty Box


New to the Houston Penalty Box

Italia International Inc.

Cabinet Shop Inc. of Rosharon


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Decks for Less of Missouri City built this custom deck around an above-ground pool. (Photo courtesy of Clara Monroe)
Decks for Less of Missouri City built this custom deck around an above-ground pool. (Photo courtesy of Clara Monroe)

Angie's List member Clara Monroe, of Deer Park, Texas, has high praise for the Missouri City company that build a deck around her above-ground pool and spa.

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