Homeowner claims Indianapolis painting crew broke their toilet

Homeowner claims Indianapolis painting crew broke their toilet

COMPLAINT: Jamie and Judy Miller, Avon, Ind.

"We had a lot of nail pops throughout our home, so we hired Thomas Interiors to fix them and paint, which they did. They also patched some extra nail pops and holes in my son's bedroom and the master bedroom. The walls they did paint correctly are good, but the walls they touched up are awful.

"They didn't use the original paint as they were supposed to, so it's very obvious there's a new color over the original paint. They also omitted several nail pops that needed repair.

"In the process of repainting the bathroom, they damaged the toilet somehow. There was a Y-shaped crack going along the bowl leaking water onto the floor.

"The toilet had to be replaced, which cost about $250. They also need to repaint three walls they patched. We've contacted them four times. When they returned my call, they said they weren't going to pay for the toilet or fix the walls."

DESIRED RESOLUTION: "They should pay to replace our toilet."

RESPONSE: Joel Thomas, owner, Thomas Interiors

"The original quote was to repair nail pops due to siding being replaced on the outside walls only. We repaired all the nail pops and painted the walls top to bottom in these areas. They kept adding on small repairs throughout the house that weren't part of the original quote.

"I explained that the touch-ups wouldn't match the original paint color due to its age. They said this was fine and kept adding on more unpaid, unquoted work. The members checked out the entire job before we left, said everything looked great and paid the balance due.

"Three days later, they called saying we broke their toilet, and that they'd replaced it and wanted to be reimbursed for it. I explained that they should have shown me the broken toilet. At that point, I would have come and resolved the problem.

"Calling after all the repairs are finished proves nothing to me that we did this damage. I have no problem repairing or replacing any damage I know we created."

STATUS: Stalemate


Indianapolis Penalty Box

All Pro Carpet Cleaning Co.
First month in the Box.

All Decked Out of Indiana LLC
First month in the Box.

Gioe Built Construction
Second month in the Box.

Floors 2 Your Door
Second month in the Box.

DJ'S Tree Service &
Landscaping

Second month in the Box.

A O Smith
Second month in the Box.

Neon Services
Second month in the Box.

Inside Out Painting
Second month in the Box.

A Affordable
Appliance Repair

Second month in the Box.

DIRECTV
Second month in the Box.

Reeves Construction
and Supply

Second month in the Box.

Ovation [82nd St.]
Second month in the Box.

Affordable Masonry
Second month in the Box.

Tree Boys
Second month in the Box.

Rick Locke
Hardwood & Tile

Second month in the Box.

Integrity Financial
Consulting

Second month in the Box.

The Residential
Handyman

Second month in the Box.

Harper's Trees &
Landscaping

Third month in the Box.

Preferred Home Improvement
Third month in the Box.

F. Rodriguez Painting
Third month in the Box.

Whitestone Remodeling Inc.
Third month in the Box.

hhgregg [96th St.]
Third month in the Box.

Basement Finishing Inc.
Third month in the Box.

Lee & Cooper Roofing
Third month in the Box.


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