Homeowner claims door install done incorrectly

Homeowner claims door install done incorrectly

COMPLAINT: Craig McManiman, Cincinnati

"Endurance Siding West completed a siding and roof repair, and added an entry door to my home. In addition to poor communication, I am having great difficulty with the entry door, which wasn't installed correctly."

"It is crooked, and the paint job is poor. The company continues to say someone will replace the door, but I still have the defective one and have been waiting for months. I asked for a refund, but they said they've reordered the door."

DESIRED RESOLUTION: "I want my defective door and installation completed. If Endurance won't do the job, I would like a refund of the cost of door, so I can hire a competent, professional and ethical company to replace the poor job done by Endurance."

STATUS: Penalty Box


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