Homeowner claims deception by Houston HVAC company
Braun's Roofing LLC
Failed to properly respond to Karen Koch's complaint about roof repairs she says were poorly done.
Certified Foundation Specialists
Didn't reply to Leila Martin's complaint about leveling and foundation repair she says was incorrectly done.
Admiral of Houston
Failed to respond to Phyllis Aston's request for a refund for Freon she says should not have been added to her HVAC unit.
Also in the box...
Gehring Construction LLC
COMPLAINT: Phyllis Aston, Spring, Texas
"I hired Admiral of Houston for a routine spring checkup of my HVAC unit. Their technician advised that units were leaking Freon and needed servicing. I told them I had a home warranty insurance plan that covered HVAC.
"One pound of Freon per unit was included with the service call. They asked if I wanted them to add the Freon. I questioned this because the units were leaking, but they said there'd be no problem with adding Freon at that time.
"They added 18.95 pounds of Freon at $79.50 per pound. I only meant for them to add the free pound per unit, but I know now that no Freon should have been added until the leaks were repaired.
"I was told by the company that did the warranty repair work that the HVAC technician should have known never to add Freon to leaking units unless it's an emergency situation.
"I feel they added the Freon in order to make a profit, since they knew home warranty would be doing the repair work."
DESIRED RESOLUTION: "Since the company did add Freon, I'm not asking them to eat the entire cost of $1,347. I feel a refund of $600 is fair."
STATUS: Penalty Box