Homeowner calls Portland floor installer’s work abysmal

Homeowner calls Portland floor installer’s work abysmal

Member Complaint

I hired Paulson’s Floor Coverings of Portland, Ore., to install all the flooring in my house. Overall, they did an abysmal job.

Despite commissioning them to do nearly $20,000 in work, the install was not handled well. They did not install the tile level, and they created a lip between our bathroom and the hardwood flooring in the hallway. They did not install the tile, hardwoods or carpet well.

I coordinated to have them fix the lip to the bathroom floor and correct the other issues, but their installers came over and did nothing to fix the issues. I would not recommend using them for flooring. I would like a refund for $14,500.

Frank Wilde, Portland, Ore.

Provider Response

The tile was installed prior to the old hardwood being removed and was set to be level with the existing wood. Upon completion of the new hardwood, it was discovered that a 1/4” lip was left. Paulson’s sent out a tile installer at no charge to remove the existing tile and reset with new so that it would be flush with the new hardwood.

The homeowner decided that caulking the lip would be sufficient. Paulson’s informed the homeowner that if at anytime in the next year he changed his mind, we would be happy to come back and level out the tile to the hardwood. We will gladly stand by that promise.

Johnpaul Morton, general manager

Status

Stalemate

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