Homeowner and Stone Mountain brick patio company can’t settle dispute

Homeowner and Stone Mountain brick patio company can’t settle dispute

Member complaint

I hired T H Construction of Stone Mountain, Ga., to repair my brick patio. They pulled the brick up and reused it to fix my steps. They did not do a good job and left everything a mess. They killed some of my plants as well.

I want T H Construction to stop sending invoices and charging me legal fees. I gave the company $2,000 and there is sand all over the place and my plants are ruined. They didn’t finish the work and I don’t want them back out here to fix it now. I’m not paying them anymore as they are charging me for something they didn’t do.

The patio is still draining toward the house, which is what I paid them to fix. All the brick is starting to come up now, too. I want the remainder of the balance cleared. They can keep the $2,000.

Miriam Asper, Dunwoody, Ga.

Provider response

I appreciate the member bringing this to my attention; however, I’m sorry to find out this way. The member has not paid for the services and none of my correspondence to them has been answered. I completed this job a long time ago and the member seemed pleased. She even asked us to do additional work while I was there.

During the walk-through, she said everything was fine and agreed to send a check for the balance when she got the invoice. It’s been over two months and I haven’t been paid. We did carry eight tons of material through the lawn and the flowers might have been damaged.

I apologize for this and have no problem compensating her for them. I wish she’d contact us directly so we can resolve this.

Thomas Hajek, owner

Editor’s note: The member didn’t respond to a counteroffer to settle the balance for $1,000, so the case resulted in a Stalemate.

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!