Homeowner and San Diego painter disagree on peeling solution

Homeowner and San Diego painter disagree on peeling solution

Member complaint

I hired PaintGreen of San Diego to paint 1,500 square feet of space in my condo. The workers took longer than expected to complete the job.

They had to repaint the ceilings in the living room and master bedroom because the first paint job looked glossy. The stair railing they painted peeled where newly installed carpet rubbed against the molding. I asked PaintGreen to repair it because the workers promised to come back to do touch up work, but they didn’t return.

I contacted the CEO, Jon Ray, who visited my home and acknowledged the peeling paint. He insisted all areas were properly prepared before they were painted. He offered to do touch-up work, but would charge more to sand and repaint the molding.

I want a $1,500 refund so another company can do the repairs.

Thomas Lane, Carlsbad, California

Provider response

I’m sorry you’re feeling frustrated. I’m frustrated with what has happened, too. It took three different primers to solve the ceiling stain issue, but we never gave up until finding the correct solution.

I understand that the job took a little longer than we expected, but the stain leaking through two different primers was beyond our control. As far as the peeling paint issue goes, it clearly states in the agreement that there was a pre-existing peeling paint problem. Once latex was incorrectly applied by the previous painter, we had two options: either sand and strip the trim or oil-prime the trim where it was peeling to try to lock down the peeling edges.

Sanding/stripping is a much larger project than oil-priming (it would have cost about double what you paid), and it’s clear in the bid that you chose to have us oil-prime the bare edges. The words “sand” and “strip” do not appear anywhere in the signed agreement. My offer to fix future peeling at a deep discount, which only covers my expenses, is still good.

I can’t perform thousands of dollars of work for free as you request. I’d be happy to meet again to explain everything again since there is still some confusion about what we were contracted to do.

Jon Ray, president

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

 


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!