Homeowner and Pataskala plumber can’t fix issues

Homeowner and Pataskala plumber can’t fix issues

Member complaint

I hired Cruikshank Plumbing of Pataskala, Ohio, to replace a busted pipe that filled three levels of my house with water. I called them and they came in an awesome amount of time. They replaced the cracked pipe and fittings. A month later, I came home to a familiar rainstorm in my house. I went to the pipe and saw that the new fittings were leaking water at a good rate. I turned off the water main and called them. They came and the leak was almost nonexistent when they got there. They told me since they didn’t see a leak, it wasn’t their fault and they weren’t responsible for the damage to my home. I called the owner, but he said he wouldn’t do anything about it. They told me to deal with their insurance company. I never asked for money, but wanted a refund on the service charge and my house dried out. Since I already have water damage, mold and one room that was drenched and my seasonal decorations were ruined, I’d like a refund of the service call and parts and monetary compensation for all the personal loss that could’ve been avoided.

Jaime Shackelford, Carroll, Ohio

Provider response

We were dispatched to the member’s home after their pipe had frozen, burst and was leaking. We did no plumbing work prior to that date. Our tech repaired a section of the ruptured pipe. A month later, the member called and said the pipe was leaking again. We sent another tech and couldn’t find a leak. It was apparent at that time that water had been running and caused water damage. The tech spent 40 minutes trying to find the source of the water, but couldn’t. The tech didn’t check the furnace humidifier, because he isn’t a HVAC tech. When the member called, we explained our position that we couldn’t determine if our tech caused the leak and offered to turn in the issue to the insurance company. I called and offered to arrange a meeting with our insurance agent and the member said she’d get back with me, but never did. I’m interested in customer satisfaction, but we don’t pay for damages directly. We let the insurance company handle alleged claims. I’m requesting that the issue be handled by the experts, our insurance company. We don’t do water extraction and refer that type of work to a disaster remediation company. We are still willing to send out the insurance agent.

Verna Cruikshank, secretary



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