Homeowner and Las Vegas decking contractor can't hammer out a solution
I hired ArtCon of Las Vegas to apply pool decking. In the process of preparing the concrete, the two laborers thought we needed a vapor seal to protect the concrete from moisture. We didn’t want to spend money unnecessarily, so we agreed to have the superintendent come out. He said he didn’t see any issues, and that we didn’t need the seal.
About a month after they finished the work, white spots started appearing around the area. I asked ArtCon to take a look, and they sent a quote for $2,600 to fix the work. They want me to pay twice for the same job that was not done right the first time. I would like them to complete the job to my satisfaction.
Janice Bates, Las Vegas
Our superintendent came out to review the circumstances with the job because of the concern the crew brought to his attention. He stated to the customer that they have the option to choose a vapor seal for an additional cost. He told them that if it were his house, he would do the seal, but it was ultimately their choice. After the discussion, the customer decided that they did not want to spend the extra money.
Now after the job has been completed and they see the efflorescence, a natural occurring anomaly, they are expecting us to grind off all their deck and redo it at our cost.
As a courtesy, we have stated we would split the cost for the work to have our customer happy, but they are still unsatisfied.
Michelle Williams, owner
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.