Homeowner alleges Boston lawn service 'killed plants'
Hasn't addressed Mary Lou Carter's request for a refund for unfinished renovation work on her summer cottage. Second month in the box.
David Collins Painting & Renovation
Didn't respond to Carrie Boyd, who says they started window restoration but never finished the job. Second month in the box.
Hasn't addressed Michelle Waters' request for a refund on a deposit for bathroom remodeling she says they never showed up to do. Second month in the box.
Superior Roofing Industries Inc.
Broke a promise to fabricate and install Franklin Crownover's custom gutter work. Second month in the box.
Failed to respond to Linda Miller who says they promised to replace a dented media cabinet but didn't follow through. First month in the box.
The Lawn Company
Didn't address Christopher Lafarge's complaint about receiving a late fee for invoices he says he never received. First month in the box.
COMPLAINT: Christopher Lafarge, Wayland, Mass.
"The Lawn Company spread fertilizer/lime on my lawn, and I specifically arranged for NO herbicides.
Within months, they killed plants I have been cultivating for more than 10 years.
TLC admitted their error and offered services in compensation.
The final straw was receiving a collection letter for the final $106 (plus a $25 collection fee) of the $348–– for which I hadn't received an invoice.
They claimed they sent five or six letters about a past due balance before turning it over to collection, none of which I received.
One letter lost in the mail I can believe, but five or six, I cannot.
This is a wonderful example of extremely poor customer relations."
DESIRED RESOLUTION: "I want the $25 fee reimbursed."
STATUS: Penalty box