Homeowner alleges air duct cleaner made problem worse
COMPLAINT: Barbara Olsen, Downers Grove, Ill.
“I hired International Duct Cleaning Inc. of Chicago to clean my ducts and returns for $70.20. When they arrived, they told me they'd need to use a wire brush and raised the price to $375. I agreed and paid them. When they left, my furnace wouldn't work. My heating company told me the burners were clogged, which kept them from igniting. I had to have the heating company clean it. Several air intake registers are still visibly dirty.”
DESIRED RESOLUTION: “I want International to refund $375 and pay $208 for the heating company's cleaning.”
STATUS: PENALTY BOX