Home security contract under dispute

Home security contract under dispute

COMPLAINT: Cathy Toll, Fond du Lac, Wis.

"Protection One accepted my payments for the security of my [Indianapolis] home.

"When I moved and called to cancel, I learned that they had automatically renewed me beyond the initial three-year contract without providing any notification.

"They told me this was in the contract's small print and I missed it. I've never experienced an automatic renewal without a reminder from any other service. They're now charging me $100 for breaking their alleged new contract."

DESIRED RESOLUTION: "I want them to not charge me $100 as a penalty."

STATUS: Resolved

Editor's Note: Toll informed Angie's List that the company is no longer pursuing the charges and she considers the matter closed.









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