Holly Springs homeowner says grass seed didn't yield lush lawn
Raleigh-Durham Penalty Box
Didn't respond to Catherine Shireman's complaint to refund her money for blinds she bought that she says are broken.
COMPLAINT: Barbara Oliverio, Holly Springs, N.C.
I hired Carolina HydroSeeding Inc. to hydroseed my yard. Carol Johnson [co-owner] came to my house and explained the process.
She said they'd come in, spray my yard to kill all weeds and grass, and then they'd wait 10 days to make sure everything was dead. Then they'd come back and lay a thin layer of dirt, and spray the seed.
I was concerned that it was too late in the season to plant Bermuda grass, but Carol assured me that it wasn't. I followed the watering schedule and I did see grass, but it was very thin. I was told that it would be thicker in the spring when it came back.
I called them and asked if they'd come look at my yard. They did and Dave Johnson [co-owner] said my yard looks like 80 percent of the yards in North Carolina. The point is that I paid them $1,200 so my yard wouldn't look like that.
DESIRED RESOLUTION: I want a $1,200 refund.
COMPANY RESPONSE: David Johnson, vice president, Carolina HydroSeeding Inc.
We were hired to establish Bermuda grass in the member's yard. She was provided with information on how to care for her lawn and after we were contacted, company representatives later reminded her of these suggestions.
We inspected her lawn and confirmed that the Bermuda grass lawn had indeed been well established.
We haven't been hired by her to provide perpetual care for her lawn. We sincerely regret any confusion on the part of the member as to the extent of our duties under the contract.
Maintaining a lawn is a delicate process. We can't control whether our customers follow our suggestions or not — unless we're also hired to provide maintenance.