High energy costs due to furnace create refund debate
COMPLAINT: Suzanne Willey, Indianapolis
"Two years ago, I hired One Hour Heating & Cooling to install a new electric furnace. The install went pretty smooth. Six weeks later, a condensation backup saturated my flooring and ruined my kitchen walls. The condensation drainage pipe wasn't installed properly.
"One Hour agreed to send a restoration company. After final inspection, the company said everything was restored, but I wasn't satisfied because there was still water damage evident in my kitchen.
"Last summer, the condensation problem returned. One Hour sent the restoration company and they did good work, but I was upset because I took three days off work to ensure the project was completed properly.
"The other issue was my ever-increasing energy costs — they literally doubled. One Hour's tech later found that a heat pump had never been activated. Since the issue was fixed, my energy bills have gone back down.
"One Hour offered me $508 compensation for my bills. I felt that I should also be compensated for the three days I took off work, but they refused."
DESIRED RESOLUTION: "I want $5,000 for the electric bills and my three days off work."
RESPONSE: Greg Akers, Operations Manager, One Hour Heating & Cooling
"The member didn't report the high electric bills for more than six months. If she would have called us after the first high bill, we could have fixed the unit and avoided the additional months of high bills.
"We offered to pay $508 to offset her first two months of high bills, but we feel she was at fault for not reporting the problem.
"As far as the damage to the home, we had the restoration company start the cleanup the same day. The member signed off with that company that the work was completed to her satisfaction. She never contacted that restoration company or us with any concerns about the quality.
"The second time the member called saying her unit wasn't cooling properly and leaking water, we responded the same day, repaired the problem, contacted the restoration to perform the cleanup and they performed the work the next day."
Editor's Note: Willey informed Angie's List she accepted One Hour's original offer of $508.
Indianapolis Penalty Box
Wells Fargo Financial Indiana
Didn't respond to Jeff Olinger's refund request for what he says were unnecessary appraisal fees due to delays in his mortgage refinancing application with the company.
Dealer Auto Outlet
Didn't respond to William Sander's request to return his belongs from a truck that they repossessed.
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