Heating and air conditioner problem resolved

Heating and air conditioner problem resolved

COMPLAINT: Freeman Jones, Alexandria, Va.

M.E. Flow Air Conditioning & Heating in Alexandria installed a ductless [HVAC] system in my home two years ago, and I’ve had problems with it since. The unit never responded accurately to the thermostat, and I accepted this until recently when I put the house up for sale. I needed a functional system and scheduled M.E. Flow to service the unit. Their technician said it was functioning and charged me $90, but the system wouldn’t heat the room. The technician returned and said he had repaired it, but the room got no warmer than 48 degrees. I asked for another technician to repair it, and they wanted to charge me another $90 for a service call. This is unacceptable.

DESIRED RESOLUTION: I want M.E. Flow to waive the service fee and send a technician to fix the system.


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