Heat turns up once air conditioning turns on

Heat turns up once air conditioning turns on

COMPLAINT: Joe Mullarkey, Chicago

"I hired American Home Heating & Air Conditioning to replace two furnaces and A/C units. Some months later, when the heat began, I turned on central air for the first time since installation, and my house got hotter. I called the company and was told a tech would call me back.

"I waited until noon and never heard from them. I lost two half days of work waiting for them.

"I eventually talked to Larry, who had sold me the units. He checked the file and told me they'd used the wrong connections. They sent someone to fix the connections, but my overall beef is that their system is not responsive."

DESIRED RESOLUTION: "I would like a free service call."

RESPONSE: Larry Carney, president, American Home Heating & Air Conditioning

"We replaced two furnaces, two evaporator coils and two refrigeration lines in January. Unfortunately, the need for an A/C start up was not entered in the computer.

"When the customer called with no cooling, we connected the lines and charged the system at no charge. We apologized and we'd be happy to give him one free service call."

STATUS: Resolved

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