Hatfield shop’s car repairs did more harm than good, customer says

Hatfield shop’s car repairs did more harm than good, customer says

Member complaint

I took my car to J’s Auto Service in Hatfield, Pennsylvania, for transmission work and a state inspection. They said the transmission would be rebuilt in-house, but they later said I needed to buy a remanufactured transmission to replace it, which made the price go up. While replacing it, they damaged the left side valve cover.

After the inspection, they told me the brake lines should be replaced. When they did the work, they broke the brackets and had to zip-tie the new brake lines to the fuel lines.

My final bill from J’s was $3,171.66, but then I paid another dealership $997.57 to fix their shoddy work.

I want a refund of $997.57.

Tom Burke, Doylestown, Pennsylvania

Provider response

We are sorry to hear about these issues. We are not accustomed to hearing complaints about our work, and we have a 30-day free repair review. Although this complaint has some accuracy issues, we still strive to do everything by the book. The technician who provided this service no longer works here.

We intend to find a fair and reasonable resolution to this complaint.

John Carr, co-owner

Status

Stalemate

Editor’s note: The member rejected the company’s counteroffer of a $536.60 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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