Harrisburg flooring company fixes issues

Harrisburg flooring company fixes issues

Member complaint

I hired Klassic Karpets of Harrisburg, Ohio, to install carpet, laminate and vinyl flooring in my home. The carpet looked good, but the vinyl has bubbles in it. After all the flooring was installed, I asked about the trim. The tech told me they usually stain the trim in the shop and it’s really expensive, but said I could buy my own and pay them to install it later.

I paid for someone to come back and install the trim I purchased elsewhere, but they said nothing could be done about the bubbles in the vinyl. Then the laminate began to buckle. It was installed too tight around the edges. I called the owner and told him and also expressed my concern that they didn’t put down an underlayment beneath the laminate. He said that’s usually not their practice. I’ve had laminate installed before and most companies install an underlayment.

The owner sent a tech back, who took a knife and sawed around the edges of the laminate so it wasn’t so tight, but it’s still buckling even after that. They’ve made no effort since then to correct the work or refund my money. They’ve had ample time to make it right. I want an $800 refund.

Terri Deistchle, Columbus, Ohio

Status

Resolved

Editors note: Terri Deistchle says the company installed new flooring in lieu of a refund. She considers the matter resolved.

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