Harriman deck contractor refunds deposit for delayed project

Harriman deck contractor refunds deposit for delayed project

Member complaint

I hired Deckscapes of Harriman, New York, to build a deck.

I provided all the papers the contractor required along with a $650 deposit. The contractor told me he would have the necessary permit and begin the job in September. A month later, the work has not been done and he has not responded to my calls or emails.

I called the building inspector to follow up on the permits and was told the contractor did not submit any paperwork or contact him to get a building permit. It’s apparent that this contractor took my deposit money while never intending to do the job. I want a full refund.

Warren Meth, Monroe, New York

Provider response

It was never my intention to not move forward with this deck project. Even after 25-plus years in business, it is difficult to accurately predict work flow and start dates for projects two to three months into the future. I am truly sorry for any inconvenience this may have caused.

Ken Kroog, president

Status

Resolved

Editor's note: The member has informed Angie’s List that he received a $750 refund.

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