Handyman resolves complaint about sump pump installation

Handyman resolves complaint about sump pump installation

COMPLAINT: Earl Franz, Broomfield

"I hired Mr. Handyman of North Metro Denver to install a sump pump. It was activated for the first time after a heavy rain.

"The valve separated from the exit pipe and got water in the basement. They fixed most of the interior damage at no charge.

"Outside the house, they just had the exit pipe coming out a few feet from the house. The water that exited before the pipe separated caused a sinkhole.

I paid $400 to have the sinkhole repaired."

DESIRED RESOLUTION: "While Mr. Handyman did fix most of the damage inside the home, they would not cover expenses outside the home. Mr. Handyman should reimburse me the $400 I paid to correct the poor drainage installation and sinkhole."

RESPONSE: Steve Treacle, owner, Mr. Handyman of North Metro Denver

"We were paid to install a sump pump, and honored our warranty. Draining water outside the foundation two feet is an acceptable practice.

"The sinkhole was a result of foundation backfill, which had not been compacted, leaving a void.

"Settling is common in this area and often starts near sprinkler boxes, sometimes years after completion of a home. It could have happened regardless of the pump installation. It had started to a minor degree before we did the sump pump.

"Shortly after the pump was installed, there was a heavy rainstorm that caused many problems in this area and no doubt contributed.

"As such, I do not believe Mr. Handyman should bear the cost of repair. The builder is responsible for drainage and backfill issues.

"I have discussed, and believed I'd resolved this issue with the member previously. He told me I'd been very fair and was pleased with the work we had done for him."

STATUS: Resolved

Editor's note: Treacle offered a labor credit of four hours, and Franz accepted.


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