Handyman, homeowner disagree about estimate in Chicago
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Didn't respond to David Lovely's compensation request for what he says was unsatisfactory flooring installation work.
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Never responded to Matt Borden's complaint about not receiving monetary compensation for a tie he says the company ruined while trying to remove a stain.
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COMPLAINT: Margot Cipriani, Palm Beach Gardens, Fla.
"I called Handyman Matters Chicago and told them what I needed done: my railing had fallen over and my dining room ceiling had cracks. They gave me an estimate for $510 for six hours of work, or $680 if it ended up being eight hours.
"I have no complaints with the serviceman who showed up. My complaint is that they quoted an estimate without seeing the work and charged me $120 for nothing."
DESIRED RESOLUTION: "I want my $120 back."
RESPONSE: Janet Asbury, owner, Handyman Matters Chicago
"We're sorry this client wasn't happy, but we were completely upfront about our one-hour minimum.
"When the client called, she received a six-hour estimate to secure a loose handrail and repair three to four drywall cracks in the ceiling. When the craftsman arrived, the ceiling had about 30 cracks, and the handrail wasn't loose, but completely rusted and snapped off.
"He offered repair estimates and options, but she decided not to proceed, even after being reminded of the minimum charge. Our craftsman offered to do other work to fill the hour, but she declined.
"For small jobs, we're happy to provide free phone estimates. For most small jobs, it'd take longer to meet a client on-site and prepare an estimate than it'd take to do the job.
"Our phone estimates quickly give our clients an idea of project cost and saves them time and money. In all cases, when the craftsman arrives and walks through the job, he provides a written estimate before he begins work."