Gutter replacement cost riles homeowner in D.C.

Gutter replacement cost riles homeowner in D.C.

COMPLAINT: Paul Krupa and Jessica Smith, Washington, D.C.

"We hired Family Roofing to replace a gutter and they spent the morning doing a very, very poor installation. When confronted on the poor service for an outrageous price, they said that the insurance company would probably pay for the repair.

"They claimed my complaint was simply buyer's remorse. I would be embarrassed if I did this job and charged any money for it."

DESIRED RESOLUTION:
"I want them to properly install the gutter or refund my money."

RESPONSE: Hugh Reid, owner
"The work was completed to ensure the emergency situation was taken care of within 48 hours from estimate to completion. The price of the job was based on the scope of the work and the emergency nature of the job.

"The wife called for our services, signed the contract, and paid for the job all while the husband was out to sea. The husband entered this complaint of our work without ever having been there during the time the work was completed."

STATUS: Stalemate
 


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