Gutter company settles Redmond dispute with refund

Gutter company settles Redmond dispute with refund

COMPLAINT: Wen-jie Shi, Redmond, Wash.

I hired AA Window & Gutter Cleaning to clean the gutters. They gave me a quote over the phone of $175, which was the same price as the last time. I also agreed on an extra $20 charge if the gutter needed to be nailed.

Since leaves were blown from the gutter, there were a considerable amount on the lawn. At the end of the work, the technician gave me a charge of $200, which was a surprise.

The explanation [for the extra charge] was that I had 'a steep roof.' When I asked, the technician said there was no need to nail the gutter. It seems the technician wasn't aware that I was charged $175 for the same work just six months ago.

I talked to the office about the inconsistency, and at first they said it was the extra charge for nailing the gutter, then they said it was a price adjustment due to inflation. It sounds more like they want to keep the extra charge, even if the extra work isn't needed.

DESIRED RESOLUTION: I'd like a $25 refund.

STATUS: Resolved

Editor's note: The company apologized and gave the member a refund as well as a Starbucks gift card. The member says the matter is resolved.


New to the Seattle Penalty Box

Case Remodeling

Compass Asphalt Paving

Mr. TV/ALLTEC Services

Win Home Inspection


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!