Gutter company repairs leak, customer relationship

Gutter company repairs leak, customer relationship

COMPLAINT: Ronald Jaffe, Pittsburgh

"I hired Rickjohn Inc. of Carnegie to repair copper gutters on our older house. After the first rain following the repair, I found that some of the biggest holes were still leaking badly. Despite a call and a letter asking them to return and complete the repair, I have not received a response."

DESIRED RESOLUTION: "Repair the leaking gutters until a water test reveals no further leaks."

STATUS: Resolved

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