Greensboro area's best and worst contractors for 2008
by Jackie Norris
In addition to our nationwide list, here are the Greensboro contractors who have earned the distinction of being the Best or Worst in the Greensboro and Winston-Salem area.
Pro-Plumbing goes above and beyond, helping them to earn "A" ratings on Angie's List and Christian Evans' seal of approval when they installed a new garbage disposal in her Clemmons home. "I mentioned a few other items I wanted Thad Hedrick [the owner] to look at — thinking I'd have to call him back to do those jobs," Evans says. "But, he immediately fixed them."
According to Hedrick, the best part about his job is knowing he can help. "It's nice being able to take a frantic customer and turn them into a smiling and happy person," Hedrick says. "It's a real treat." Many Angie's List customers rave about Hedrick's customer service and quick response time. "I called on a Sunday and expected to get an answering machine," Rebecca Hieter of Advance says. "But the phone was answered and a technician was sent out right away at no additional charge."
Besides his efficiency, Hedrick also demonstrates patience while on the job. High Point member Beth Williams found Hedrick happy to entertain her 7-year-old's curiosity. "He was considerate to my child who wanted to watch Thad install the sink fixture and toilet," Williams says. Hedrick knows that putting his customers first is important, even the little ones. "Children love to watch me work or look in the back of my truck," says Hedrick. "I don't mind the audience. It makes my job enjoyable, and I like the attention."
The Window Pros of Hickory
After signing a contract with The Window Pros of Hickory in June 2007 when they showed up at their door with demonstration windows, Bunny and Larry Llewellyn, of Winston-Salem, say they realized something wasn't right. "There were so many loopholes," says Bunny, who then decided to cancel the contract. "They told us that our cancellation had to be notarized, the windows had already been cut and they couldn't afford to lose the money. They said we had to pay."
Bunny says they were also told their three-day right to cancel had already passed. The Llewellyns weren't buying it, so Bunny contacted the attorney general for help. "If I didn't have the resources like the attorney general, I would have been in some serious trouble," she says. In September, the North Carolina attorney general sued The Window Pros of Hickory, alleging the company refused to cancel contracts and threatened to sue or place liens on the homes of 27 customers.
According to Attorney General Roy Cooper, any company that makes sales by going from door-to-door must give their customers notice of their three-day right to cancel the transaction. Attorney Richard M. Koch, who represents The Window Pros, says the cancellation complaints are due to a rogue employee. "As soon as Eugene [Granelle, the owner] found out about [what his employee was up to], he was terminated. He told people their cancellations had to be notarized, and they don't," Koch says.
"We've been in discussion with the attorney general and have a difference in opinion on the validity of all of the claims. We acknowledge there was an issue at one time and that we've corrected it." Noelle Talley, public information officer for the attorney general, says they're continuing to move forward with the case. "We believe the practices that consumers complained to us about go beyond any one employee with this company," she says.