Granite countertop issue stops Orlando kitchen project

Granite countertop issue stops Orlando kitchen project

COMPLAINT: Nancy Leuschner, Montverde, Fla.

I hired Stone Fuzion for a kitchen remodel, including installing a granite countertop on my island. I made it clear several times before the contract was written that I didn't want a seam in the countertop. Mike Weldon, the owner, assured me the granite was large enough for the island with no seams.

When the granite showed up, it was cut in two. Mike told me he had to cut the piece for the safety of his employees. It's great he cares about his employees, but that's not what we agreed upon.

I refused to allow his employees to install it.

I called Mike to try to sort this out and remind him of our earlier conversations regarding what I wanted. He raised his voice and hung up on me.

If he needed to charge more for more employees or more equipment, that would've been fine, but it was never mentioned.

If he knew he couldn't do the island without a seam, he should've said so and I would've had another company do it.

DESIRED RESOLUTION: I want a refund of $2,750.

STATUS: Penalty Box


New to the Orlando Penalty Box

By Appointment Interiors

Stone Fuzion

Capri Cleaners


Leave a Comment - 1

Comments

countertops

Subject:

Unpleasant story, but it often happens with distributing companies and servicing ones when it comes to details.

View Comments - 1 Hide Comments

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!