Glass frame allegedly damaged during Dallas move
Dallas Penalty Box
Full House Moving
Didn't address Elisabeth Brockie's complaint regarding damaged possessions.
Alliance Landscape Construction
Failed to reply to Finton Lasater's complaint concerning an unfinished landscaping project.
Boles Building & Remodeling
Didn't respond to Rea Plowman's complaint about her dissatisfaction with remodeling work. First month in the box.
COMPLAINT: Timothy Keese, Carrollton, Texas
"However, the workers broke a rather expensive picture's glass frame. They promised to have the glass replaced promptly. I still don't have my picture back despite several phone calls."
DESIRED RESOLUTION: "I want Apple Moving to repair my glass-framed picture to its original condition."
RESPONSE: Dee Ward, office manager, Apple Moving
"We repaired the picture's glass and returned the item to the customer."
Editor's Note: Keese says Apple Moving didn't repair the glass-framed picture to his satisfaction because the matting is still damaged.