Gladstone auto dealership accused of high pressure tactics
Portland Penalty Box
West Coast Gutter Service Inc.
Did not respond to Anthony Ohotto's refund request for fascia board he says was never installed.
Also in the box...
COMPLAINT: Georgia Bogner, Milwaukie, Ore.
"I find it interesting Toyota Scion of Gladstone's website states 'no pressure.' I was excessively pressured and tag-teamed by them into buying a used Scion XB. I'm a 68 year old on a fixed income, and the sales staff sold me a car when I wasn't even in the mindset of buying one.
"Out of curiosity, I had asked to see the inside of a Scion, and the tag-teaming began. After several hours of repeatedly being told 'it's a good deal,' I was exhausted. They had me sign sales papers after telling me to take the Scion on two-hour approval. I arrived home seven hours later with the car.
"I have returned twice to the dealer to try to get my well-maintained 1993 Tercel back. On the second post-sale visit, they said to return and they would cancel the prior sale, let me have my Tercel (which was still on the lot) back and start over.
"On returning, they presented me with a used Prius with the impression they would exchange it for the Scion. It turned out the Prius was several thousand dollars more — another sales trick, and they said I couldn't get back my Tercel.
"As my car had under 93,000 miles and I drive less than 3,000 miles a year, I had no intention of buying another car."
DESIRED RESOLUTION: "I want my Tercel returned to me."
COMPANY RESPONSE: David Elder, general manager, Toyota Scion of Gladstone
"We are not able to accommodate the customer's request, because the vehicle has been sold. However, we are open to finding another vehicle at a fair price to satisfy the customer."