Gilbert consumer says communications service didn't honor price guarantee

Gilbert consumer says communications service didn't honor price guarantee

Member complaint

I entered a $92-per-month guaranteed price agreement with CenturyLink, based in Monroe, Louisiana, for Internet, telephone and Prism TV services.

However, in previous eight to nine months, the bill came to $131 a month. That’s a big change. When we called to complain about it, we were told it was probably a communication error.

I want the company to honor their price guarantee and provide service for $92 a month.

Zafar Qureshi, Gilbert, Arizona


Penalty box

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