Fruitland Park concrete company left member floored

Fruitland Park concrete company left member floored

Member Complaint

I hired T & K Acrylic Services of Fruitland Park, Fla., to add a decorative element to my concrete floor and paint the old and new floors to match. They agreed to come on a certain day to clean the old and new floors. They never showed up.

I called the next morning and they said they had no record of my job. The service provider came the next day to clean the floors, and then didn’t show up again for several days despite me calling daily to remind them.

After he cleaned the floors, he taped them off in a grid pattern and sprinkled a texture surface on the squares. I’d asked him to ensure that the new part of the floor matched the texture of the old floor, because they’re connected and you see both parts as you stand in the lanai. To be fair, it was early February, and we had windy and chilly weather, and that was part of the reason he didn’t show up as promised. However, I still expected a call, even if he could not work that day. I had no idea if he was coming on a specific day or not.

Several days went by, and many calls were made before he came to complete the job. I was expecting houseguests, and I was focused on getting this job completed so I could get the lanai furniture out of the living room and onto the lanai again. He finally painted the floors with one quick coat; even then I knew it needed a second coat. I was annoyed that my spouse paid him before the second coat of paint was applied. But our houseguests were there, so what do you do? You just get rid of the guy.

I called a few days later to request that he add a second coat and to underscore the fact that the two floors did not match. The old floor has a heavy texture and the new floor a light texture. He never responded, despite several messages. The first coat was too thin, and we could see the white primer underneath. My spouse finally added a second coat of paint, but the disparity in the textures was too bothersome, and even the second coat did not adhere firmly and chipped off in both the old and new areas.

We tried to live with this for several months, but finally decided to get a different floor. We covered the entire surface with an epoxy floor made of Chattahoochee River rock. It’s beautiful, but I’m still annoyed that I paid $500 for such a crappy job, and that he never tried to make it right. I would like my $500 back.

Dianne Gardner, Oxford, Fla.

Status

Penalty Box

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