Fort Worth member seeks second opinion after dermatologist appointment

Fort Worth member seeks second opinion after dermatologist appointment

Member complaint

I made an appointment with Saginaw Dermatology Specialists of Saginaw, Texas, to have a doctor evaluate moles on my daughter’s neck after our family doctor suggested the moles be removed.

I asked the receptionist to schedule enough time to remove the moles during this visit so I didn’t have to pay the office visit for evaluation, then have to come back again.

She told me she couldn’t determine what the doctor will or won’t do. It should’ve been my warning, but I kept the appointment.

I took the afternoon off work and drove around the area looking for the clinic. I couldn’t find it. They don’t have a sign for their business, as they share their office space.

We were still 15 minutes early.

The office seems to rotate doctors. We saw Dr. Nancy Chun. She didn’t introduce herself. A second person came in the room. She didn’t speak or say, “Excuse me,” as she walked through us in the exam room. She sat in the corner on the far side of the very small exam room and got on a computer.

The doctor spent less than two minutes looking at the moles and told us that she wasn’t comfortable removing them and that they could leave small white scars. She recommended that we leave them alone.

I felt very uncomfortable with her. She told me the moles would not change and become melanoma. She finally said that she would remove one mole, but we needed to reschedule it for surgery.

I told her no thank you. The only reason we came to her was that it was near our home. When I got to the counter, the receptionist said our visit would be $185. I said, “No way!” We were leaving because I wasn’t comfortable with the doctor, the unprofessional office environment and we were in the exam room less than five minutes.

She said they would bill me and continue to bill me. I said that I’d file a complaint. They owed me for taking time off work and they knowingly didn’t schedule enough time to remove moles even if they wanted to so I’d have had to reschedule and pay another office visit.

I made an appointment with another doctor, and he saw her and removed the moles at the first appointment.

I want them to zero out the $185 bill.

Teresa Brown, Fort Worth, Texas

Status

Penalty Box

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