Fort Lauderdale member says he seeks refund after misguided auto service

Fort Lauderdale member says he seeks refund after misguided auto service

Member complaint

I hired Firestone Complete Auto Care Store of Southwest Ranches, Fla., to install a new tire on my wife’s car. The mechanic said the car needed new front brakes. I took it to the dealership because it was still under warranty, and they said the car didn’t need brakes.

I took my wife’s car back, and the manager inspected the car and said his mechanic was mistaken and it didn’t need front brakes, but would need back ones soon. I also took my car to Firestone for a tire rotation and alignment, and the tires weren’t rotated. The manager said his mechanic overlooked the tire rotation, and he offered me free tire balancing and an oil change. I want Firestone to refund the price for the lifetime alignment service I purchased.

Howard Shoelson, Fort Lauderdale

Status

Penalty Box

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