Forest Hill company repairs homeowner’s cracked concrete driveway

Forest Hill company repairs homeowner’s cracked concrete driveway

Member complaint

I hired R.D. Bennett Concrete Construction in Forest Hill, Maryland, to replace and expand my driveway and replace two sections of sidewalk. Upon the work being done, the driveway looked excellent. Approximately two months after completion, two thin, long cracks appeared in two sections of the driveway.

I called owner Robert Bennett. He responded quickly, and came out and said the cracks shouldn’t spread, but I should keep an eye on it. After several months, the cracks had spread. People walk up the driveway to get to the house, and the cracks were very noticeable. Bennett said he couldn’t repair the cracks, but he could put clear silicone on them to stop moisture from getting in. He did that, which made the issues even more cosmetically displeasing.

There was no offer to replace those sections, and when asked about repair, Bennett said that repair could not be done in a way that would hold. Now, a section of the sidewalk is also cracking and breaking up on the edge. I want a refund of $9,668.

Tim Stephens, Bel Air, Maryland

Provider response

The homeowner contacted me with concerns of driveway cracks. This was the first contact the homeowner made with me since the job was completed a year before.

I went to the home the day he contacted me and found two small hairline cracks in the driveway. I filled them with a concrete caulk and said I would be back in a few months to see if the cracks open up. As of now, they haven’t.

I obtained an engineer who went to the residence to assess the driveway. What he observed indicates the concrete mixture was proper, and placement and finishing were performed properly. The engineer said the driveway was a very professional job. As far as the customer stating one section of the sidewalk is cracking, there is a small chip. I told the member I’d repair that chip even though it was no fault of mine, but caused by frost pushing up the sidewalk.

I’ve explained everything to the member and have supplied a copy of the engineer’s findings, as well as other literature on concrete cracking. The member was receptive to the information.

Robert Bennett Jr., owner

Status

Resolved

Editor’s note: The provider repaired the sidewalk cracks and had an engineer assess the driveway. The member considers this issue resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!