Flooring company ignores Columbus durability complaint
Columbus Penalty Box
Creative Spaces Landscape/Design
Failed to respond to Patricia and Ken Pikor's complaint requesting $60 for a prepaid lawn mowing service that the company terminated.
ProSource Wholesale Floorcoverings
Never responded to Alice Williamson's complaint that the hardwood floor they installed scratched immediately after the installation.
JPS Painting and Power Washing
Ziebart of Ohio, Reynoldsburg
RHC Robinette Heating and Cooling
Steels on Wheels Auto Sales
American Hauling and Dumpster Rental
COMPLAINT: Alice Williamson, Delaware, Ohio
I purchased more than 900 square feet of half-inch thick hardwood laminate flooring from ProSource Wholesale Floorcoverings for installation throughout the top level of my home. When I purchased the wood, I reiterated to Damon McAnelly, the manager, that I have two big dogs and felt concerned about the quality of the material. He assured me it would hold up.
After the installation in the dining room, there were scratches — some as long as 18 inches — all over the floor by the dogs' water bowls. My contractor agreed the scratches seemed excessive and stopped working. We went to ProSource to file a claim and called three times to find out if a representative would come out to look at my floor, but we received no response.
Because my home was down to subfloors and it was dangerous to me and my dogs, I had the contractor continue installing the floor I had purchased from ProSource. I have dogs, not dinosaurs with talons doing the jitterbug in my home! To illustrate the point to our neighbor, my boyfriend dropped a Zippo lighter onto an extra wood plank and sure enough, it dented. I can't even imagine what a pan or even a laundry basket would do.
DESIRED RESOLUTION: I would like my money back.
STATUS: Penalty Box